Refund policy
RETURNS
Please be aware that Eco Rocks Brazil do not accept any kind of return of its products.
If there is any damage in your product once received, please send us an e-mail to contact@ecorocksbrazil.com to open a claim. It’s important to send with as many details as possible such as photos, invoice number, order number and so on. The claim will be revised in 48 hours and if it’s accepted you will receive a credit for the next order or a new product will be shipped to your address.
Please be aware that Eco Rocks Brazil do not accept any kind of return of its products.
If there is any damage in your product once received, please send us an e-mail to contact@ecorocksbrazil.com to open a claim. It’s important to send with as many details as possible such as photos, invoice number, order number and so on. The claim will be revised in 48 hours and if it’s accepted you will receive a credit for the next order or a new product will be shipped to your address.