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CUSTOMER SUPPORT +55 51 3276 7952

FAQ

FREQUENTLY ASKED QUESTIONS

FAQ

FREQUENTLY ASKED QUESTIONS

HOW CAN I BUY THROUGH YOUR WEBSITE?

You can easily choose the product on our website by adding them to the cart and proceeding to the checkout. Please do not forget to register yourself or log in   first!

 See our products here

DO YOU WORK WITH STERLING SILVER?

Unfortunately, we do not work with Sterling silver for our standard line. Our products are electroplated Gold 24k and Silver 1000.

WHAT´S YOUR LEAD TIME?

Our standard lead time is from 2 to 4 weeks for production orders. For orders we do have in stock we do ship up to 10 days. However, our slogan is “the right rocks at the right time” which means that one   of our best skills is the fast delivery!

WHAT SHIPPING METHODS DO YOU WORK WITH?

We work with air freight door to door for most of the orders (FedEx). However, if you would like to quote another method please ask our team by e-mail: contact@ecorocksbrazil.com, Instagram: @ecorocksbrazil or whatsapp: +5551 3276 7952.

We do also ship by sea, truck and air.

WHAT ARE THE PAYMENT METHODS?

We do accept Paypal, Stripe (credit card) and wire transfers.

We DON’T charge any extra fees for payments.

DO YOU ACCEPT CUSTOM ORDERS?

It depends on each project. For custom orders, please send us a request to contact@ecorocksbrazil.com. We would be happy to assist with you!

WHAT HAPPENED IF I RECEIVE A DAMAGED PACKAGE OR PRODUCT?

If the package or product arrives damaged, please send us photos of the box and products to contact@ecorocksbrazil.com. We will analyze it and reply within   2 working days. If we detect an Eco Rocks Brazil’s fault, we will refund you right away or replace the damaged items.

WHAT’S YOUR MINIMUM ORDER QUANTITY (MOQ)?

Our MOQ per order (shipment) is USD 400. Which means that you can combine any item you would like, but the total amount of the order must reach USD 400 at least

HOW CAN I CHECK THE PRICES FOR THE PRODUCTS AND SHIPMENT?

You can register yourself in our page and add the products you would like on your shop cart. Afterwards you can add the shipping information and at the end you will be able to check the total amount for the order + shipping costs.

Note: Local taxes and import duties would be the responsibility of the customer.

WHAT COUNTRIES DO YOU SHIP TO?

We Ship to all the major countries of the world with trusted shipping partners like FedEx. It’s the client own responsibility to get Custom Clearance after Shipping.

Countries where we do ship:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Barbuda, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic†, Chad, Channel Islands (U.K.), Chile, China, Colombia, Congo, Democratic Republic Of, Congo, Republic Of, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, England (U.K.), Equatorial Guinea†, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau†, Guyana, Haiti, Honduras, Hong Kong SAR, China, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Northern (U.K.), Ireland, Republic Of, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR, China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Republic Of, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands (Holland), New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Palestine Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Réunion Island, Romania, Russia, Rwanda, Saba, Saipan, Samoa, San Marino, Saudi Arabia, Scotland (U.K.), Senegal, Serbia, Seychelles, Sierra Leone, Singapore†, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Croix, St. Eustatius, St. John, St. Kitts & Nevis, St. Lucia, St. Martin / St. Maarten, St. Thomas, St. Vincent, Suriname, Swaziland, Sweden, Switzerland, Syria†, Taiwan, China, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan†, Turks & Caicos Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America (U.S.A), Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela†, Vietnam, Wales (U.K.), Wallis & Futuna, Yemen, Republic Of†, Zambia, Zimbabwe.

HOW CAN I BUY THROUGH YOUR WEBSITE?

   You can easily choose the product on our website by adding them to the cart and proceeding to the checkout. Please do not forget to register yourself or log in   first!

   See our products here

DO YOU WORK WITH STERLING SILVER?

  Unfortunately, we do not work with Sterling silver for our standard line. Our products are electroplated Gold 24k and Silver 1000.

WHAT´S YOUR LEAD TIME?

  Our standard lead time is from 2 to 4 weeks for production orders. For orders we do have in stock we do ship up to 10 days. However, our slogan is “the right       rocks at the right time” which means that one of our best skills is the fast delivery!

WHAT SHIPPING METHODS DO YOU WORK WITH?

  We work with air freight door to door for most of the orders (FedEx). However, if you would like to quote another method please ask our team by e-mail:                 contact@ecorocksbrazil.com, Instagram: @ecorocksbrazil or whatsapp: +55 51 99982-6999.

  We do also ship by sea, truck and air.

WHAT ARE THE PAYMENT METHODS?

  We do accept paypal and wire transfers.

  We DON’T charge any extra fees for payments.

DO YOU ACCEPT CUSTOM ORDERS?

  It depends on each project. For custom orders, please send us a request to contact@ecorocksbrazil.com. We would be happy to assist with you!

WHAT HAPPENED IF I RECEIVE A DAMAGED PACKAGE OR PRODUCT?

  If the package or product arrives damaged, please send us photos of the box and products to contact@ecorocksbrazil.com. We will analyze it and reply within     2 working days. If we detect an Eco Rocks Brazil’s fault, we will refund you right away or replace the damaged items.

WHAT’S YOUR MINIMUM ORDER QUANTITY (MOQ)?

  Our MOQ per order (shipment) is USD 400. Which means that you can combine any item you would like, but the total amount of the order must reach USD 400     at least

HOW CAN I CHECK THE PRICES FOR THE PRODUCTS AND SHIPMENT?

  You can register yourself in our page and add the products you would like on your shop cart. Afterwards you can add the shipping information and at the end     you will be able to check the total amount for the order + shipping costs.

  Note: Local taxes and import duties would be the responsibility of the customer.

WHAT COUNTRIES DO YOU SHIP TO?

  We Ship to all the major countries of the world with trusted shipping partners like FedEx. It’s the client own responsibility to get Custom Clearance after                 Shipping.

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