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Customer Support +55 51 99313-6015

FAQ

Frequently Asked Questions
How can I buy on your website?
You can easily choose the product in our E-Commerce by adding them to the cart and proceeding to the checkout.

See our products here

Do you work with sterling silver?
No, we work only with Electroplated.
What's the delivery time?
Our delivery time is up to 4 weeks for production orders, after payment confirmation.
Which courier companies do you work with?
We curentyl work with FedEx and DHL for shipping.
How can I pay for the order?
We accept Paypal and Wire Transfer as payment methods.
What kind of transport mode do you work with?
We work with all kind of transport mode available, by Sea, Air and/or Truck.
Do you sell customized products?
It depends on each project. For customized orders, please send us a request to contact@ecorocksbrazil.com. We would be happy to work with you!
What happened if I receive a damaged package or damaged product?
If the package or product arrives damaged, please send us photos of the box and products to contact@ecorocksbrazil.com. We will analyze it and reply within 2 working days. If we detect an Eco Rocks Brazil's fault, we will refund you right away or replace the damaged items.