Customer Support +55 51 99313-6015

FAQ

Frequently Asked Questions
How can I buy on your website?
You can easily choose the product in our E-Commerce by adding them to the cart and proceeding to the checkout.

See our products here

Do you work with sterling silver?
No, we work only with Electroplated.
What's the delivery time?
Our delivery time is up to 4 weeks for production orders, after payment confirmation.
Which courier companies do you work with?
We curentyl work with FedEx and DHL for shipping.
How can I pay for the order?
We accept Paypal and Wire Transfer as payment methods.
What kind of transport mode do you work with?
We work with all kind of transport mode available, by Sea, Air and/or Truck.
Do you sell customized products?
It depends on each project. For customized orders, please send us a request to [email protected] We would be happy to work with you!
What happened if I receive a damaged package or damaged product?
If the package or product arrives damaged, please send us photos of the box and products to [email protected] We will analyze it and reply within 2 working days. If we detect an Eco Rocks Brazil's fault, we will refund you right away or replace the damaged items.
Eco Rocks Brazil
Contact Us

[email protected]

+55 51 99313-6015

Rua Professor Carvalho de Freitas, 611
Teresópolis - Porto Alegre - RS - Brazil

Eco Rocks Brazil
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© 2018-2019 Eco Rocks Brazil. All Rights Reserved.
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Dear Customers and Followers,

Due to COVID-19 the Eco Rocks team is working remotely.

We are very concern about contamination and we are taking all the safety measures to avoid it.

Delays may occur in this period of difficult.

Our sales team is doing the best to keep the great support.

You can contact us as usual through Alibaba, E-mail, Instagram, Facebook and WhatsApp.

We hope we can get through this troubled moment together!

Be safe